Overview

At Dotmat, we strive to provide excellent service and customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for our web applications and services.

Please read this policy carefully before making a purchase. By using our services, you agree to the terms outlined in this policy.

General Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most of our services. If you are not satisfied with your purchase within 30 days of the initial purchase date, you may request a full refund.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of the original purchase
• The service has not been used extensively (less than 10% of the total service period)
• No violation of our Terms of Service has occurred
• The request is made through our official support channels

Service-Specific Refund Policies

Web Application Subscriptions

Monthly and annual subscriptions can be cancelled at any time. Refunds are prorated based on the unused portion of the subscription period, minus any applicable processing fees.

Custom Development Services

Custom development projects are subject to milestone-based payments. Refunds for completed milestones are not available, but you may cancel future milestones with 30 days written notice.

One-Time Purchases

One-time purchases of software licenses or digital products are eligible for refunds within 30 days, provided the product has not been downloaded or activated.

Non-Refundable Items

The following items and services are generally non-refundable:

• Services that have been fully delivered and accepted
• Custom development work that has been completed
• Third-party integrations or licenses
• Training sessions that have been conducted
• Consulting services that have been provided
• Setup fees and one-time implementation costs

How to Request a Refund or Cancellation

Step 1: Contact Support

Submit a refund or cancellation request through our support system or email us at support@dotmat.cc. Include your order number, reason for the request, and any relevant details.

Step 2: Review Process

Our team will review your request within 2-3 business days. We may contact you for additional information or clarification.

Step 3: Processing

If approved, refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Processing Times

Note: Processing times may vary depending on your financial institution and payment method.

Chargebacks and Payment Disputes

We encourage customers to contact us directly to resolve any billing issues before initiating a chargeback or payment dispute. Chargebacks can result in additional fees and may affect your ability to use our services in the future.

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or terminate your account.

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services, we will work with you to resolve the problem. If we cannot resolve the issue within a reasonable time, a full refund may be provided.

Service Interruptions

In the event of extended service interruptions (more than 24 hours), we may provide service credits or refunds for the affected period.

Force Majeure

Refunds may not be available for circumstances beyond our control, including but not limited to natural disasters, government actions, or other force majeure events.

Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing period.

Immediate Cancellation

If you need immediate cancellation, please contact our support team. We may be able to process an immediate cancellation with a prorated refund for the unused portion of your subscription.

Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.